IT Service Manager

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IT Service Manager

Location: London (Hybrid)

Salary: £70,000/yr - £75,000/yr


📝 Service Delivery Manager

💰 Package circa £85,000 + additional benefits

🚊 Hybrid role – 1/2 days a week in the office

About the company 💡

They are one of the most renowned businesses logistics businesses globally. As one of the leading providers in the logistics space, they have an array of innovative supply chain solutions across air, land, sea freight, and Contract Logistics. They harness innovation by successfully delivering some of the world’s most complex integrated systems.

Generating over €16 billion in revenue & 70,000+ employees globally they re-invest funds into their IT division and push forward on the latest and cutting-edge technologies on the market.

They are continually refining their products and offerings to expand innovative cutting-edge tech solutions. So this would be an excellent opportunity for Service Delivery Coordinators/Managers or Programme/Project Managers looking for the next step in their career.

Reason for opening: Growth of the team

Role Summary 💻

As an IT Service manager, you will oversee the Service Delivery & management against the agreed SLAs, budgets, technology developments and release cycles. This role also enables you to play a key role in adapting the future product and project portfolio, as you will be regularly involved in strategic conversations.

This is a great opportunity to work with a technology portfolio that’s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.

You will be joining a business where collaboration, knowledge sharing, and growth are valued and your inputs will be listened to.

Key responsibilities 🔑

  • Develop and maintain IT service level agreements (SLAs) and ensure that they are met or exceeded.
  • From a technical standpoint, steers and pilots sub-services, providers, and vendors.
  • Ensure that capacity plans for all related systems take demand into account.
  • Analyse, plan, monitor, and enhance the availability of IT services in accordance with the established service standards
  • Provisioning demand predictions as a starting point for planning and calculating the budget.
  • Keeping a close eye on the project timeline, risks, scope, and budget to make sure that installations and ongoing services are provided on schedule and fulfil client needs.
  • Hold internal service review sessions to discuss processes, performance, and service enhancements.
  • In an ITIL-derived framework, accountable for providing excellence in all facets of the service delivery function.
  • Accountable for managing security and carrying out risk management procedures for technical service operations in compliance with business policies.

Experience required 🧠

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Several years of experience in IT Service Management/Service delivery.
  • Knowledge/Experience in the supply chain or logistics space.
  • Experience developing and maintaining IT service level agreements (SLAs).
  • Strong knowledge of IT service management frameworks, such as ITIL.
  • Experience with incident and problem management processes
  • Excellent communication and interpersonal skills.
  • Strong leadership, team management & stakeholder management skills.
  • Experience with Low-Code Application Platforms; such as Outsystems, Salesforce, Power Apps, Mendix or a similar tool.

Recruiter: Thai Silvera


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