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1st Line Network Support Engineer

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1st Line Network Support Engineer

Location: West Malling, United Kingdom (Hybrid)

Salary: ยฃ25,000

Permanent

๐Ÿ“Title โ€“ 1st Line Network Support Engineer

๐Ÿ’ฐ Base โ€“ ยฃ25,000

๐Ÿ“ Location โ€“ West Malling, Kent

๐ŸšŠ Flexibility โ€“ Hybrid, 3 days a week in the office

Please note sponsorship is not on offer for this role.

About the company ๐Ÿ’ก

They are a market-leading managed connectivity services provider, with their product providing high-speed networking, cloud, data, IoT and edge computing services that power performance and efficiency.

They work across a range of sectors, predominantly within infrastructure, construction, and engineering sectors within the UK and internationally.

Role Summary ๐Ÿ’ผ

As a 1st Line Network Support Engineer, you will be providing technical support and 1st line troubleshooting for network issues, as well as acting as the first point of contact for network-related incidents.

You will be hands-on, providing technical help to clients, as well as troubleshooting and resolving technical difficulties and problems.

Key responsibilities๐Ÿ”‘

  • Provide technical support and troubleshooting for network issues, including network connectivity problems, network hardware and software issues, and network infrastructure upgrades.
  • Be responsible for handling initial support of service requests related to all network technology, including routers, wireless access points, networks, and vendor-specific hardware and software.
  • Provide support for client networks and applications across the UK and Europe.
  • Provide remote and telephone support for client networks and applications.
  • Perform network monitoring and analysis to ensure optimal network performance.
  • Respond to network-related incidents and service requests in a timely manner.
  • Coordinate with other members of the Network Operations technical team, such as system administrators and network engineers, to resolve network issues or escalate as appropriate and implement network changes.
  • Maintain network documentation, including detailed inventories of network devices and configurations.
  • Collaborate with vendors and service providers to resolve network-related issues.
  • Stay up to date with the latest networking technologies, trends, and security best practices.
  • Adhere to established network management procedures and policies.

Ideal requirements ๐Ÿง 

  • 1+ years of experience within the support sector.
  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches and VLANs.
  • An understanding of cabling needs for IT/Telephone System Jobs.
  • Experience providing Windows 10/11 Administration and Support.
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies.
  • Ability to install, configure, upgrade and relocate Network hardware, software and print devices.
  • Any qualifications such as CCNA, Network+, or MCITP are desirable.
  • Excellent problem-solving and troubleshooting skills.
  • Strong attention to detail and organisational skills.
  • Flexibility and the ability to adapt to changing priorities and technologies.

Apply to the Role:

Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to vega@weareorbis.com

Recruiter: Vega Caputo Ortiz

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